Shipping + Returns
We ship throughout the US via USPS Priority and Express, as well as through UPS.
The Travel / Hot Yoga Mats ship from our offices in Los Angeles, typically within 2 business days.
All other items ship from our partnering facilities and production times can vary usually from 3-9 business days depending on current conditions.
Orders with multiple items will some times ship at different times and arrive separately. You will receive a email with shipping and tracking information when your item/s ship.
We offer international shipping through UPS and partner carriers.
Our New Microfiber Top Yoga Mats have a long international lead time - Please allow up to 30 days to receive once your items ship.
Please note: the recipient is responsible for all customs / VAT fees.
30 DAY RETURN POLICY
If for any reason you're not happy with anything you ordered from us, please email us first and then send it back to us within 30 days by following the instructions below.
The product must be in unused or 'like-new' condition - you're welcome to try a product to make sure you like it, but we cannot accept returns that are abused, stained, washed/laundered, or otherwise damaged (unless the damage is the result of a manufacturer's defect.
Holiday Extension: All purchases made in November or December will be allowed an extended return window thru 1/31. We'll make it easy for the recipient to handle any returns!
HOW TO RETURN AN ITEM
If you'd like to return an item, please contact us at hi @ jamilastarwater.com
We'll help you confirm that your item(s) are eligible for return and see if there's anything we can do to that might help you avoid having to send an item back. Once approved, we'll provide you with a paid USPS postage label so you can easily send the item back to us. (The cost of the postage will be deducted from your refund unless the return is our fault.)
When sending items back, be sure to include a copy of your order receipt email or order number along with any pertinent phone/email contact info, so we can reach you if necessary.
When we receive the item(s) we'll process a refund for the full amount you paid for the item(s) minus:
1.) The postage costs on the initial order. If you received Free Shipping on your order, a 10% Restocking Fee will be deducted from your refund amount to help cover the initial shipping costs we paid to send you the item you're returning.
2.) The postage cost of the return label. Of course, if the return is due to an error on our part, we'll gladly cover the shipping costs for you and not deduct it from your refund.
PLEASE NOTE: If the items we receive back from you are damaged, or not in the condition required by our Return Policy, we will not be able to issue you a refund as described above. We don't like that situation any more than you do, so please only send back items that are in like-new and re-sellable condition. If you have any questions about whether your return will be accepted before you send it, don't hesitate to reach out.
WHAT IF I DON'T HAVE MY RECEIPT?
If you purchased an item from us and don't have a receipt or proof of purchase we will offer you store credit that can be used on our website.
This only applies to items that are returned in new/unused and re-sellable condition.
Jamila Starwater cannot accept returns for any used items without proof of purchase. If you purchased through our website and can't find your receipt just let us know, and we can help you look up your order in our system.